The man who stood up to United when it demanded that he give up his seat for Airline employees is already inspiring the company to make changes.
NPR has confirmed the airline will no longer bump passengers who have already been seated on the plane.
United will also mandate that its employees be booked on a flight at least 60 minutes before departure.
“This ensures situations like Flight 3411 never happen again,” said a spokesperson to NPR.
During a news conference last week, Dao family attorney Thomas Demetrio lamented passengers are being “bullied” by airline’s overbooking policies and called for industry wide changes.
“I hope he becomes a poster child for all of us. Someone’s got to,” he said.
Many consumer advocates criticized United for not offering passengers a big enough incentive to voluntarily give up their seats.
United said it offered up to $800 for passengers to rebook their flights to Louisville. The earliest flight available was 2 p.m. the next day.
Earlier this week, Delta announced it was authorizing its supervisors to give passengers up to $10,000 to give up their seats on overbooked flights.
That’s up from $1350. Gate agents are authorized to offer up to $2,000 in compensation, up from $800, according to CBS LA.
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